At New Reliance Traders, your satisfaction is our top priority. If you are not completely satisfied with your purchase of groceries or personal care items, we offer a straightforward return and exchange policy to ensure your peace of mind.
Eligibility
– To be eligible for a return or exchange, items must be unused, unopened, and in the same condition as when you received them.
– Perishable items such as groceries and personal care products must have their original packaging intact and be within their expiration date to qualify for a return or exchange.
– Non-perishable items must be returned or exchanged within 15 days of purchase.
– Some items may not be eligible for return or exchange due to health and safety regulations. These include but are not limited to perishable food items, opened personal care products, and items marked as final sale.
How to Initiate a Return or Exchange
1. **Contact Us:**
If you would like to initiate a return or exchange, please contact our customer service team at (718) 894-2927 or email us at nrtcontinental@gmail.com. Please have your order number and details of the item(s) you wish to return or exchange ready.
2. **Return Authorization:**
Once your return or exchange request is approved, you will receive a return authorization number and instructions on how to proceed with the return or exchange.
3. **Return Shipping:**
You will be responsible for the return shipping costs unless the return or exchange is due to an error on our part or a defective item.
4. **Packaging:**
Please ensure that the item(s) are securely packaged to prevent damage during transit. For perishable items, we recommend using appropriate insulation and refrigerated packaging.
5. **Return Address:**
Ship the item(s) to the following address along with the return authorization number clearly marked on the package:
New Reliance Traders
55-64, 56th Street
Maspeth, New York, 11378
Refunds and Exchanges
– Once we receive and inspect the returned item(s), we will notify you of the status of your refund or exchange.
– If approved, refunds will be processed to the original method of payment within 7-10 business days.
– Exchanges will be processed promptly, and replacement item(s) will be shipped to you at no additional cost.
Exceptions
– We reserve the right to refuse returns or exchanges on items that do not meet our eligibility criteria or are returned without proper authorization.
– Refunds may be subject to a restocking fee for certain items or under specific circumstances.
Contact Us
If you have any questions or concerns about our return and exchange policy, please don’t hesitate to contact our customer service team at (718) 894-2927 or email us at nrtcontinental@gmail.com. We’re here to assist you and ensure your shopping experience with us is exceptional.
